An Exerpt From a Patient Letter

 
In August 2007, I had a colonoscopy in the Campbell River and District Hospital; during the procedure, Dr. David James detected rectal cancer. From the moment of my diagnosis, I was comforted and cared for. Nurses held my hand when I felt frightened, they handed me tissues when I cried, they told me stories and made me laugh when I need to be distracted. Doctors listened to me, they checked on my progress, they called me at home after I was discharged. I had not thought to find such kindness and consideration. Such tenderness and compassion. Such humanity.
 
This is a busy hospital, and the staff is kept working at a breakneck speed; but no matter how hectic the day, the staff always found time for a smile, a word of encouragement, a tender touch. And it made such a difference to me. Hospitals can be frightening places, with unfamiliar equipment and mysterious procedures; and it helps so much for staff members to offer explanations and reassurances. To treat people with respect, guarding their dignity and their individuality.
 
I am so grateful for the Campbell River Hospital. When I first told people of my illness, so many asked me if I was going to have my surgery in a larger center, such as Victoria or Vancouver. Frankly, the thought never entered my head. This is my community, where my family and friends live, and  I was grateful that I could have my treatments so close to home. And now, at the other end of it all, I am so glad I made the decision to stay home. I cannot imagine that my level of care could have been improved had I gone elsewhere. Please know that you have made a difference in my life and in the lives of my children. My husband and I are so grateful for all you have done for us. 
Sandy Glum